Terms and conditions regarding transaction cancellations, failed payments, and fee adjustments.
This policy outlines the terms and conditions regarding transaction cancellations, failed payments, and fee adjustments for school fee payments made via the Parent App.
School Fee Payments
- The platform provides the technical infrastructure to facilitate digital fee payments between guardians and the educational institution via authorized payment gateways.
- Once a payment is successfully processed and settled directly into the school's merchant bank account, the fees are strictly non-refundable through the platform.
- Any requests for school fee refunds, adjustments, exemptions, or cancellations must be made directly to the school's administrative or accounts office.
- Any operational convenience fees, processing fees, or taxes applied by the payment gateway at the time of transaction are non-refundable under all circumstances.
Failed and Double Transactions
- If money is debited from your bank account or card but the transaction registers as "Failed" or "Pending" due to network timeouts, the payment gateway will automatically initiate a reverse sweep.
- The debited amount is typically credited back to the original payment source within 5 to 7 working days, subject to standard banking cycles.
- If a parent inadvertently pays the same fee invoice twice due to a technical lag, the secondary payment will be settled to the school. Guardians must contact the school administration to have the duplicate payment credited against future terms or manually refunded by the institution.
Technical Note: Before attempting a repayment following a timed-out session, please check the transaction history page within your app or wait for a settlement status update to avoid unintentional double deductions.
Contact Us
For any kind of difficulties regarding stuck transactions, failed payments, or fee adjustments, please contact the school: